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Participant
March 9, 2010
Answered

Need to de-authorize / re-authorize computer

  • March 9, 2010
  • 2 replies
  • 7002 views

After installing Digital Editions (DE) on a new computer, I apparently authorized it using the wrong account. Now, when I attempt to add an item that I bought with the right account, DE displays the following error message:

"Document is licensed for a different user account"

How do I de-authorize the wrong account and re-authorize the right account?

I'm using WinXP SP3 and DE 1.7. And I'm comfortable editing the Registry!

    This topic has been closed for replies.
    Correct answer

    Ctrl-Shift-D (Cmd-Shift-D for Mac) will bring up the dialog to remove the authorization from the machine.  Note this does not increase your activation allowance, and instead simply erases the activation information from the machine.

    2 replies

    Participant
    February 2, 2021

    trying to deauthrize the account. However, it is stating an inputed user "authorized user:" along with typing a password to deauthroized the account. The adobe people said the account it not found. How am i supposed to deauthorize the account if I cant get the password?

    Correct answer
    March 10, 2010

    Ctrl-Shift-D (Cmd-Shift-D for Mac) will bring up the dialog to remove the authorization from the machine.  Note this does not increase your activation allowance, and instead simply erases the activation information from the machine.

    Participant
    March 12, 2010

    Sheesh! Why isn't this documented anywhere? But thanks!