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janvee
Participant
April 17, 2015
Question

???need to link 2 adobe ID's that belong to the same person. have over 100 books from old adobe id that will not open with new id??? jan

  • April 17, 2015
  • 1 reply
  • 185 views

????i have an old and a new adobe ID and a new one. need to link them . i have over 100 books from old id that will not open now on my ereader.

please help

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1 reply

S
Adobe Employee
shreya
Adobe Employee
April 17, 2015

Hello,

Yes this is possible.

You can join both the adobe id's at: https://adeactivate.adobe.com/adept/en/JoinAccountLoginForm.jsp

Thanks

J
janveeAuthor
Participant
April 17, 2015

thank you shreya, do appreciate the help, but have tried this and the only option is adding 2 adobe id's - they don't recognise the old one. any other suggestions??

S
Adobe Employee
shreya
Adobe Employee
April 17, 2015

You can try multiple activation on ADE if you are using it on Windows or Mac.

Steps:

1. Click on the ebook thumbnail in library which is authorized by old adobe id

2. ADE will prompt you to enter the credentials with which book was downloaded.

So now ADE has multiple activations done

Thanks

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