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iulikravitz
Participant
July 10, 2017
Question

Need to retrieve my books

  • July 10, 2017
  • 1 reply
  • 2529 views

Hi,

I got a new computer and reinstalled Digital Editions, but I can't access my original account anymore (probably it was linked to an old email).

Results: all my books are gone.

How do I get them back?

Please help me restoring my old books, as I need them for work.

Thank you

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    July 20, 2017

    Hi,

    You may have to first check which ID (Adobe ID or Vendor ID) were those books associated with. You may check this on the old computer form within Digital Editions by going into Help > Authorisation Information.

    Accordingly, you may contact your eBook provider and get the ownership transferred to the new account.

    Regards,

    Sharad

    I
    iulikravitzAuthor
    Participant
    July 24, 2017

    Hi,

    I have a new pc, as said above, so the old one has crashed. But I have my name and personal details, and I have the past emails, for you to retrieve my ID and give me my books back.

    Please, I urgently need them for work.

    Thanks,

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    July 26, 2017

    Hi,

    You would need to download the books again and try authorising them using your Adobe ID.

    The eBooks are always hosted by the respective eBook provider, so you would need to download them again since it seems you could not copy them from the old machine.

    In case you no longer have the links to the download the books, you may have to contact the eBook provider to get the download links and also have them add entitlement to the new ID on these books.

    Regards,

    Sharad

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