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teresas43181
Participant
December 1, 2016
Question

Nook Glowlight Plus - Loan Token Update Failed.

  • December 1, 2016
  • 17 replies
  • 9857 views

I have had this nook for a year and read numerous library books on it, but yesterday I started getting a 'Loan token update failed' error when I tried to open a downloaded .epub book.

I have tried everything I can find on the internet as well as calling barnes and noble who was less than helpful. 

I have tried...(muliple times for each of these)

  • Deauthorizing ADE
  • Going back to ADE 3.0
  • Unregister, deauthorizing my nook
  • Trying a different Adobe ID
  • Using a different computer

I've had every e-ink version of the nook, but I'm about to the point of buying a kindle (or course I'm blaming the nook, because although I love how this nook feels, I have had more problems with library books on this one than any of the ones before).

Thanks for any help anyone can offer -

      This topic has been closed for replies.

      17 replies

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      K
      kagar14450
      Participant
      December 13, 2016

      This is from the B&N Nook user forum.  An update in Overdrive security certificate broke the Nook Glowlight Plus library e-book access.

      Loan Token Update Failed | Nook Support Forums

      Hopefully the issue will be resolved ASAP.  I agree it's a pain, but this one isn't all on B&N shoulders.

      katied624
      katied624
      Participant
      December 11, 2016

      I received this message from B&N yesterday:

      Image

      Below is a summary of your recent request along with our response.

      Subject

      I have owned a Nook Glowlight Plus for roughly 6 months now. Up until a week...

      Response By Email (Darwin Jay Estrada) (12/10/2016 04:41 AM)

      Dear Customer,

      Thank you for your email regarding the error that you are having when accessing library books on your NOOK GlowLight Plus.

      We are aware of this problem and are working diligently to resolve it. Please check back often as we hope to correct this situation shortly.

      Please accept our sincere apologies for any inconvenience this may have caused.

      If you would like assistance by phone from one of our Customer Service Representatives, please call 1-800-THE-BOOK (1-800-843-2665). We are available Monday through Friday from 8AM to 11PM EST, Saturdays and Sundays 9AM to 11PM EST. If you prefer to chat with a NOOK Specialist, please click on this link:

      https://help.barnesandnoble.com/

      Take care and have a great day!

      Sincerely,

      Mickey

      NOOK Support Agent
      Barnes & Noble
      https://help.barnesandnoble.com/
      1-800-THE-BOOK
      Monday - Friday, 8 am to 11 pm ET
      Saturday & Sunday, 9 am to 11 pm ET

      Customer By Ask a Question (Katie Durand) (12/09/2016 06:50 PM)

      I have owned a Nook Glowlight Plus for roughly 6 months now. Up until a week ago I had no issues with downloading epub files onto my nook. Yesterday, I started getting the authorization issue message. So I de- and re-authorized my computer and was successfully able to open the epub file in ADE (4.5). However, when I tried opening it on my nook, it said "loan token update failed." I reset my nook, reinstalled ADE 3.0, and then ADE 4.5 again. No help. Can you help me solve this issue? My mom is having the same issue, on a different nook/computer/ADE account.

      Katie

      Version:IW

      Barnes & Noble. All Rights Reserved.

      [---001:001489:16351---]

      A
      ashleyw96529246
      Participant
      December 11, 2016

      Same here with the Glowlight plus I just bought tonight. The chat guy said pretty much the same then disconnected the chat before I could get an answer. I am going to return it tomorrow and get a kindle. This is ridiculous. My simple touch has no issues at all.

      katied624
      katied624
      Participant
      December 9, 2016

      Same issue here, started yesterday. First it started as an authorization problem on my computer, then when I de- and re-authorized, the issue showed up on my nook. Funny thing is my mom started having the same problem about four days ago! I tried live chatting with Nook support but they cancelled the conversation without an answer. We'll see if they respond to my email.

      A
      Anonymous
      December 7, 2016

      I'm having the same problem, but I think it's related to ADE just as much as it's related to B&N.

      The day that I started having problems with epubs opening on my Nook Glowlight Plus (with the loan token update failed message), I started having problems with ADE on my computer. Suddenly books that I returned were showing up again. I would return a book through ADE, close ADE, and re-open it only to find the book was back, and I tried deleting the phantom books to no avail as well. Of course, it wouldn't open; it only showed up in my bookshelf. This was especially annoying as I checked out about 10 books while trying every "fix" that I could think of to deal with the loan token problem. I uninstalled and reinstalled ADE 3 times before giving up. It took a week for these phantom books to disappear. I tried again this evening... lo and behold, I have a new phantom book.

      As frustrating as the responses from B&N are, at least they are responding. I have yet to see anyone from ADE respond to any question about this issue other than to say they are moving the thread to the ADE board. MadisonMLeupp Atul Saini​

      K
      kawibby
      Participant
      December 9, 2016

      This issue popped up for me within the last week.  I successfully read a library borrowed book on my Nook Glowlight Plus (NGP).  Finished it in a week.  Went to download another book and get Loan Token Update Failed on the NGP.  I can read the loaned booked on the computer just not on the NGP.  This is massively frustrating.  I have deauthorized the computer, reset the NGP, downloaded ADE 3.0, 4.0 and 4.5 again after numerous installs.  I also see a bunch of copies of previous loaned books that I have returned. 

      howard1234
      howard1234
      Participating Frequently
      December 9, 2016

      I received another email from Barnes & Nobles:

      We reviewed your concerns regarding library eBooks that can't be open on your NOOK GlowLight Plus.

      Based on the problem that you’re experiencing, we would like to inform that we are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available. Unfortunately, there is no workaround at this time and we apologize for any inconvenience.

      We hope this email helped you in any way possible and we apologize for any inconvenience this issue has caused you.

      I guess we will just have to wait for an update.

      A
      Anonymous
      December 6, 2016

      Same problem.... eReader it just stopped working.   Not much help from B&N or Adobe. 

      B&N Response:

      We are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available

      Should have went with a kindle.

      howard1234
      howard1234
      Participating Frequently
      December 3, 2016

      I also just started to have the same error on the Glowlight Plus. However, the book loaded properly on my older Nook Glowlight, so I assume that it has something to do with the Glowlight Plus software.

      Sadly, my next eReader will also be a Kindle.

      T
      teresas43181Author
      Participant
      December 3, 2016

      Yes, mine also loaded correctly on my older Glowlight.  I sent a question to B&N and will reply here if I ever get any type of help.

        T
        teresas43181Author
        Participant
        December 3, 2016

        I just received this e-mail from B&N... can't say that it inspires a lot of confidence..

        Dear Teresa,

        Thank you for writing to us.

        We understand that you are getting "Loan token update failed" error when I tried to open downloaded .epub books. We sincerely apologize for any inconvenience this may have caused.

        We are aware of the issue and we are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available.

        We hope you find this information helpful. Should you have any further concerns, please do not hesitate to email us back and we would be grateful to assist you.

        If you need assistance by phone, please call 1-800-THE-BOOK (1-800-843-2665), Monday through Friday from 8 AM to 11 PM EST, Saturdays and Sundays 9 AM to 11 PM. If you prefer to chat with a NOOK Specialist, please visit us at: https://help.barnesandnoble.com/. Select "Live Chat" located at the left side of the page.

        Your patience and understanding with this matter is very much appreciated.

        Sincerely,

          Heide



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