Skip to main content
A
Anonymous
May 10, 2012
Question

Nook says user not activated

  • May 10, 2012
  • 2 replies
  • 8640 views

I downloaded dobe digital editions so I would be able to download books from my public library, I downloaded it. Adobe asked me to give an email address for verification. According to this website, as well as my library website, all I would have to do to read an ebook from my nook was to plug my nook in, open digital edtions and the program would "automatically" recognize the nook and ask me to activate it. Well it never has. It does however show up on the list of book shelves. I can drag a downloaded book to my nook tab, it does show up there, but when I unhook it from the computer it says user not activated. How do I get this problem resolved? How do I get adobe to ask me if I would like to authorize my nook?

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    May 19, 2012

    I have figured out the problem and have resolved it. I contacted barnes and noble witht he issue that I was having, and they walked me through the steps. when you plug the nook up via usb a window comes up and you need to click on "open folder to view files.... whatever book you are trying to read will be in a file, delete the file. close the window and open adobe digital editions and it asked to be to activate my nook then. Thank you everyone that has tried to help.

    A
    AdobeH8r
    Participant
    May 21, 2012

    What ended up working for me was to reset the Nook to its factory settings. ADE behaved with the device after that.

    F
    Frustrated in AZ
    Participating Frequently
    May 11, 2012

    I'm not sure where you're coming from in your assumptions and what you've

    done, so let me cover everything.

    First, you should have registered with Adobe and obtained an Adobe ID

    before you downloaded Digital Editions. Next, you should have registered

    your Nook with B&N, and it would have been so much easier if you did that

    using your Adobe ID, so that the two parts of this process would have a

    common ID.

    Next, you haven't said which Nook model you have. Adobe Digital Editions

    (ADE) does not support all of them. Click

    HERE<http://blogs.adobe.com/digitalpublishing/supported-devices> for

    the list. BTW: this website doesn't say that your Nook would be recognized

    'automatically'. If it's been registered properly, when you start ADE it

    should appear on your bookshelf (left hand panel of ADE's Library view),

    and that should mean you can drag and drop an ebook to it. You described

    this process, but you say it's not working, so I'm thinking that the

    particular Nook you have may not be supported.

    Third, when you disconnect, you need to follow a particular sequence, or

    you'll get messed up. When you've done your drag and drop, you need to

    disconnect the Nook logically from the computer. I'll assume you have a

    Windows PC: you can use Windows Explorer (NOT Internet Explorer) to 'eject'

    the Nook by bringing up a display of the devices attached to your PC, and

    then right clicking on the Nook. A drop-down box will show up, and 'eject'

    is a choice in that box. If you know the disk drive letter, you can use

    the 'Safely Remove Hardware' feature on the right hand side of the START

    bar (it's the icon that looks like a computer). Click on that icon, then

    pick the drive and click on it. You'll get a message that the hardware can

    be removed. At this time, look at the display on the Nook. It will tell

    you when it's finished processing content and is ready to be unplugged.

    Try this stuff and see if it fixes the issue. If not, then we'll try

    something else.

    =================

    A
    AdobeH8r
    Participant
    May 11, 2012

    I'm having the same issue as hakin. I bought a new Nook Simple Touch and I'm trying to use ADE to transfer e-books from my old e-reader to the new one.

    Adobe says that if you have authorized your computer then ADE will allow you to transfer library items to up to six computers and six supported mobile devices. My computer is authorized and both my devices are supported, but I can't transfer anything -- library books or purchased epubs.

    I deleted all my files from ADE and deleted and reinstalled the application, but that didn't help either. Wondering if it's a bug in the program.

    F
    Frustrated in AZ
    Participating Frequently
    May 11, 2012

    I think that the issues you're having are related to the ereader, not to

    ADE. The Nook Simple Touch is a newer ereader, and it's not listed

    HERE<http://blogs.adobe.com/digitalpublishing/supported-devices> in

    the list of supported devices. Don't assume because the list says that the

    'Nook Touch' is supported, that means the 'Nook Simple Touch' is the same

    thing.

    If you're using Windows 7, it's possible that some software settings are

    causing your problem. Let's try something different. Attach both ereaders

    to your computer vis USB and then use your computer's utility software to

    copy an ebook from one to the other. Then detach the ereader that got the

    copy and see if you can open the ebook you copied. If that works, then you

    can use the process for the other ones.

    Hope this helps!

    ==============

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices