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Answered

NOOK Simple Touch says "Error Dialog: user not activated" whenever I try to open e-books?

Forum|Forum|13 years ago
November 30, 2012
16 replies
93800 views

I have had my Nook Simple Touch for about a year now, and I have been using Adobe Digital Editions without a problem. Now, all of the sudden, Barnes and Noble updated my software and I can't read any of my ADE books!! It just says "Error Dialog: User not activated" every time I click on them. I have looked at many other websites and I have tried plugging my nook in to my computer and reauthorizing it, reauthorizing my computer, deleting the digital editions file and .adobe-digital-editions file, redownloading my books, turning my nook off and on, crying, and screaming. The weird thing is, in all the instructions, it says a pop-up box will come up when I delete the files, but it never does. Is that normal? I always have to do it manually by clicking on the gear. I even made sure I "unhid" all the hidden files. I HAVE DONE EACH OF THESE AT LEAST 5 TIMES AND THEY NEVER WORK!!! HELP ME, PLEASE.

Also, a lot of the websites say to make sure your Barnes and Noble ADE I.D. is the same as the one on your ADE computer I.D.. Is the B&N ADE I.D. different from just the Barnes and Noble ID? Becasue I have been using my sisters email for my computer ADE and my email for the B&N I.D.. Are they supposed to be the same? If so, how come I was able to use it without a problem before?? I tried reauthorizing ADE with my email, because I also have an ADE account with my email, but then it wouldn't let me redownload my books onto the new account. Does this mean I have to change the ADE computer I.D. and wait until my books are available again to read them? Is that the way to fix it? UGH!

Help is much appreciated.

P.S. I have ADE version 2.0

This topic has been closed for replies.

Correct answer lance_gilbert

To confirm others' findings/solution:

Uninstall both of the following directories from Nook Simple Touch using Windows Explorer:
- adobe-digital-editions
- Digital Editions
Unmount/disconnect the Nook from the PC
Quit and Restart ADE
Reconnect the Nook to the PC
From within ADE, click the Gear/Down Arrow next to the Nook.
Select Authorize Device
Copy Library Books using Drag & Drop or the right click context menu --> Transfer to Device

This solved the "Error Dialog: User not activated" issue on my Nook Simple Touch, running OS v1.2, ADE 2.0+, and Windows 7 Pro x64.

lgllyblonde

Participant

I think I may have found the answer to this. I've been having this problem too. When I opened "This PC" I right clicked on my nook and brought up the properties. There was a tab about "Sharing" and so I clicked the box to share this file. That was it. I went on line, downloaded a book and it transferred no problem to my nook. When I go back to properties now, it says it's not shared and it doesn't give me the option to check a box but whatever I did it allowed it to receive ebooks from my computer!

vancem4995833

Participant

This is what I did. When reloading an ebook select the replace option. http://help.overdrive.com/customer/portal/articles/1481594-what-to-do-if-there-is-a-%22user-not-activated%22-or-%22loan-token-not-found%22-error-when-trying-to-read-an-ebook-on-a-nook

K

karela

Participant

I've never could do it... even if I reboot my ST Nook.

A

Anonymous

If you are using ADE 4 uninstall it and re-install ADE 3. Available here: Adobe Digital Editions downloads

See this post: Nook Glowlight Error Dialog "User Not Activated"

I hope this works for you.

A

Anonymous

What's the latest on this problem. I have tried pretty much everything, including tweeting Nook and Overdrive and the County library service, but don't expect to hear back until Monday.Neither organisation is here, http://www.callcentre.co.uk/top50/top-performerstop-performers-2014/ I notice...

jom90723486

Participating Frequently

I also have tried everything I have found through OverDrive, BN site, and the county library. I also uninstalled ADE 4 and tried ADE 3 but the result was worse. ADE 3 will recognize my device (Nook Glowlight) but will no longer recognize any books.

I've been deleting hidden files, reinstalling programs, and deactivating/reactivating accounts for 6 hours now. Any ideas?? or help?? before I just sent it back?

L

lizpindc

Participant

I was in the same boat with my brand new Nook Glowlight. After reading this thread, I tried a soft reset, something I hadn't tried yet (I had also spent several hours deleting folders, deauthorizing computers, deauthorizing Nook, reauthorizing, redownloading, trying different versions of ADE on different operating systems -- Mac and PC, calling BN support, tweeting angrily at Adobe, etc.).

The soft reset (hold power button on side for 10 seconds, release, press power button again for 2 seconds) did the trick. It allowed me to open the book I had downloaded. I hope this does the trick for you!

O

oleolsen

Participant

Got same problem "Error Dialog: User not activated" after uploading a DRM protected ebook.

I have a Nook Simple Touch

This solved the problem for me. Only had to go to step 5.

1.Go to “My Computer” (or the equivalent on your PC or Mac) and click on the Nook drive.
2.Find and delete the “.adobe-digital-editions file. (I copied my digital editions folder to my PC and then deleted

it from the Nook, in addition to delete the .adobe ID.)
3.Close ADE
4.Restart ADE
5.Your Nook should now be visible to ADE, if not
6.Go back to the Nook drive
7.Find the “Digital Editions” file and delete it
8.Close ADE
9.Restart ADE

10. Nook will be visible

11. Click “Authorize Device”

ref

https://bookclubs.barnesandnoble.com/message/5099

E

Epunz

Participant

You have reauthorize nook.

But first delete both Adobe files. One of them is hidden. To unhide: http://guides.macrumors.com/Viewing_hidden_files_on_a_Mac

Then reauthorize.

O

oh_canada_

Participant

Oh my God, this has been a huge pain in the neck but I finally fixed it with the above instructions. I have the original Nook & have used it for years no troubles at all. I was about to give up & put the book I wanted onto my tablet. Thanks for the solution.

A

Anonymous

There are several responses that provide detailed information for the deletion of the two adobe digital folders on the nook. Please review the comments about these two Adobe files. It is critical this deletion process is completed on a Microsoft computer, as MAC does not show hidden files; therefore, the MAC does not locate one of the files. If both of these files are not deleted, the process of transferring the ebooks to the NOOK will NOT work.

FYI - Adobe Digital creates these files automatically when the nook is authorized and synchronized with the program.

We make these commments as we were thoroughly frustrated yesterday, but the process worked well on a Microsoft laptop, and now files transfer very easily to the NOOK.

A

Anonymous

How to Fix this on a Windows System:

1. Delete the book out of your Nook and close Adobe Digital Editions.

2. Make sure you are set to view hiden files and folder: In Windows Explorer (My Computer) Tools menu > Folder options... > View tab, make sure Show hidden files, folders and drives is selected.

3. Attach your Nook ST to your computer via USB.

4. Open My Computer and go into the NOOK drive.

5. Delete the folder called: .adobe-digital-editions

6. Detach your nook from the USB cable.

7. Open Adobe Digital Editions.

8. Attach your Nook via USB cable.

9. Authorize your Nook in Adobe Digital Editions.

10. Copy the book to your Nook.

11. Make sure your book opens.

mistyblueheart

Participant

I tried this for 3 weeks and nothing worked. I uninstalled ADE about 6 different times along with removing the files on my pandigital novel reader and I still got the error of 'not activated' when trying to open my library ebooks.

I was at the point of resetting to factory default but I tried one more thing and it worked!!!!

My browsers are Google Chrome and Explorer and I got to thinking maybe ADE is reading my cookies and setting everything as before because my info would already be on ADE? I downloaded Firefox and then I went and re installed ADE via Firefox so my cookies couldn't be read and re authorized my computer and device...and IT WORKED.

!@

N

Neifer1

Participant

Just FYI, according to Barnes & Noble's own "KnowledgBase" they are aware of this problem. At the bottom of a page discussing this problem, in a SMALL Note, is the following (word for word):

"Note: You may be required to re-authorize the NOOK after any software update has occurred (i.e. updating NOOK Color from version 1.4.1 to version 1.4.2). Any previously side loaded libary books will provide the "User Not Authorized" message when attempting to open after a software update."

In other words, Barnes and Noble is forcing users to go through this process of: deleting the folders and files for ADE on the NOOK, deleting all their previously loaded library books from both the Nook and ADE, re-authorizing their Nook, re-downloading their borrowed library books into ADE, and then re-uploading those titles to their Nook. What fantastic customer service. Sarcasm noted, I hope.

C

CateYukAuthor

Participant

Yes, the deregistering worked for me too. It also helped me declutter my nook!

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