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kristenh23065383
kristenh23065383
Participant
Oct 12, 2018 2:14 PM UTC
Answered

Not able to download e-arc with error message

I recently tried to download an e-arc from First to Read's link yesterday. I've gotten this error message: 

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I've tried it on Firefox Quantum and Safari and got the same message for Adobe Digital Editions 4.5 on my MacBook Air with High Sierra OS. I had the same issue a year ago and now it's back.  I had no issues with it this summer, when I downloaded two links from First to Read.  I also updated Adobe and got the same message too. Any ideas on how to fix it or why I'm getting it.

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AJIT_M
AJIT_MCorrect answer
Inspiring
Oct 19, 2018 2:10 AM UTC

Hi,

Can you please try to follow the instructions given in the following article and see if that makes any difference- https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html

Error "E_AUTH_BAD_DEVICE_KEY" | Digital Editions | Mac OS X

Let me know how it goes.

Regards,

Ajit

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5 replies

kristenh23065383
kristenh23065383Author
Participant
Oct 19, 2018 1:59 PM UTC

HI. I did try to follow directions. But I'm not able to find Adobe Digital Editions in my Keychain Access panel under applications. What do I do next? Do I need to re-download and re-authorize it? Due to an email password issue I had in August with Apple, I had to fix my Keychain Access by locking it. I think it's been deleted by mistake. 

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AJIT_M
AJIT_M
Inspiring
Oct 20, 2018 1:04 PM UTC

Hi,

Thanks for your response.

Please try the following steps and see if that makes any difference-

  1.     Quit Adobe Digital Editions.
  2.     Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
  3.     Open Adobe Digital Editions and reauthorize it with correct Adobe Id/Vendor Id to which your eBook has been tied with.

Let me know how it goes.

Regards,

Ajit

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kristenh23065383
kristenh23065383Author
Participant
Oct 20, 2018 1:36 PM UTC

Hi Ajit. Nothing worked.  I've checked the authorization. It says my computer's been authorized to open the documents. But why am I still getting that error message? Is there a way for me to change my ID or password to reauthorize it or to erase it?

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AJIT_M
AJIT_MCorrect answer
Inspiring
Oct 19, 2018 2:10 AM UTC

Hi,

Can you please try to follow the instructions given in the following article and see if that makes any difference- https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html

Error "E_AUTH_BAD_DEVICE_KEY" | Digital Editions | Mac OS X

Let me know how it goes.

Regards,

Ajit

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