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kristenh23065383
kristenh23065383
Participant
October 12, 2018
Answered

Not able to download e-arc with error message

  • October 12, 2018
  • 2 replies
  • 683 views

I recently tried to download an e-arc from First to Read's link yesterday. I've gotten this error message: 

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I've tried it on Firefox Quantum and Safari and got the same message for Adobe Digital Editions 4.5 on my MacBook Air with High Sierra OS. I had the same issue a year ago and now it's back.  I had no issues with it this summer, when I downloaded two links from First to Read.  I also updated Adobe and got the same message too. Any ideas on how to fix it or why I'm getting it.

This topic has been closed for replies.
Correct answer AJIT_M

Hi,

Can you please try to follow the instructions given in the following article and see if that makes any difference- https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html

Error "E_AUTH_BAD_DEVICE_KEY" | Digital Editions | Mac OS X

Let me know how it goes.

Regards,

Ajit

2 replies

kristenh23065383
kristenh23065383Author
Participant
October 19, 2018

HI. I did try to follow directions. But I'm not able to find Adobe Digital Editions in my Keychain Access panel under applications. What do I do next? Do I need to re-download and re-authorize it? Due to an email password issue I had in August with Apple, I had to fix my Keychain Access by locking it. I think it's been deleted by mistake. 

AJIT_M
AJIT_M
Inspiring
October 20, 2018

Hi,

Thanks for your response.

Please try the following steps and see if that makes any difference-

  1.     Quit Adobe Digital Editions.
  2.     Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
  3.     Open Adobe Digital Editions and reauthorize it with correct Adobe Id/Vendor Id to which your eBook has been tied with.

Let me know how it goes.

Regards,

Ajit

kristenh23065383
kristenh23065383Author
Participant
October 20, 2018

Hi Ajit. Nothing worked.  I've checked the authorization. It says my computer's been authorized to open the documents. But why am I still getting that error message? Is there a way for me to change my ID or password to reauthorize it or to erase it?

AJIT_M
AJIT_MCorrect answer
Inspiring
October 19, 2018

Hi,

Can you please try to follow the instructions given in the following article and see if that makes any difference- https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html

Error "E_AUTH_BAD_DEVICE_KEY" | Digital Editions | Mac OS X

Let me know how it goes.

Regards,

Ajit

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