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A
Anonymous
February 8, 2016
Question

not able to erase Authorization

  • February 8, 2016
  • 1 reply
  • 251 views

Hi

I can not erase my Computer Authorization on Adobe Digital Edition. It tells: Unable to eraye aouthorization_please try later.

Wat does that mean?

    This topic has been closed for replies.

    1 reply

    C
    cselhost
    Participating Frequently
    February 8, 2016

    Hi Franziska,

    You need to manually delete the activation file and then resign in. Please follow these steps:

    You must have administration authority.


    On Windows it can be found here:
    Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

    Search for the following folder:
    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    The 'Activation' folder can be entirely deleted.

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file within the 'Digital Editions' folder.

    Restart ADE and it should be deactivated at this point. You should be good to sign back in.

      F
      franziskaa2084866
      Participant
      February 8, 2016

      Thank you VERY much. After 4h spent in different Adobe support groups - you have

      solved the problem for me. You made my day!!!!!!

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