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S
sxu001
Participant
October 19, 2019
Question

Not syncing between android app and laptop

  • October 19, 2019
  • 3 replies
  • 351 views
Hi, I have issue using the digital editions app. I used digital editions without problem on laptop, I am able to open the borrowed ebooks from local library and read them. 
 
However, I downloaded the android app on my phone 4 days ago (15 Oct 2019) and was unable to open any .acsm ebook. I download an ebook (.acsm) on phone and chose to open with digital editions app but nothing happens. No ebook is loaded/opened. After authorising my adobe ID to app, the ebooks on my laptop did not appear on my android app too. 
 
I have tried to deauthorise and authorise my adobe ID again. I have also tried uninstall and installing the app again. I have also switched off and restart my phone several times. There is still no synching between both devices even though they are linked to my adobe ID. 
 
Kindly advise solution. Thank you. 
This topic has been closed for replies.

3 replies

dcretser
dcretser
Participant
December 9, 2019

And I have the same issue too. Frustrating. Especially because Adobe won't even address the issue on their chat support service. Just sends you over here... Where there are no answers apparently.

Does anybody have a solution?

S
sxu001Author
Participant
December 10, 2019

Sorry to hear you have the same problem. I did not find any solution too and adobe did not offer any answers. I am currently using overdrive instead and have no problem with that!

J
jamesg48167675
Participant
December 10, 2019
Try getting into your account, and turning off 2 part authentication. It
has helped for some.
W
Wilhelm0708
Participant
November 5, 2019

I'm experiencing the same thing on my Samsung Galaxy S10+ - no books are syncing regardless of my attempts to uninstall, deregister/deauthorise, toggle between sync or not.  I have however discovered that 2-factor authentication must be disabled to use ADE.

J
jamesg48167675
Participant
October 22, 2019

I have tried this as well.

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