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billington123
Participant
October 28, 2013
Question

Oops this document couldn't be opened

  • October 28, 2013
  • 1 reply
  • 1687 views

I keep getting Oops This document couldn't be opened on my Kobo once I've transferred my books over, they show on kobo as blacked out squares, what am i doing wrong.

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    1 reply

    S
    sjpt
    Inspiring
    October 30, 2013

    Have you authorized the Kobo?

    While it is plugged in to a computer running ADE, it should appear in the left pane.

    use meny/Help/Authorize Device  to copy authorization from the computer to the Kobo.

    B
    billington123Author
    Participant
    October 30, 2013

    Hi, yes I've done that, I've checked on the Adobe Digital and it says my Kobo is authorised and i've checked my setting on the Kobo and that says its authorised, both ID's are the same. Thank you for trying to help.

    S
    sjpt
    Inspiring
    October 31, 2013

    Does this apply to all books or just some?

    It could be a bug/limitation on the Kobo.

    When I had a Bookeen Opus I found a small number of books that it could not read,

    even though ADE could read them, and other books (including DRM ones) worked fine on the Bookeen.

    Luckily, they were not books I was that keen to read ...

    I have not had similar issues on my Sony PRS-350.

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