Oops! This document couldn't be opened.

Forum|Forum|11 years ago
June 19, 2014
33 replies
37166 views

I am very frustrated with Adobe Digital Editions at this time. When trying to read a book from my library on my ereader (Kobo Glo) I continue to get the message "Oops! This document couldn't be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again."

I have followed all of the instructions and I have even reinstalled the app onto my computer. When I check the authorization it is attached to my library card. Can someone please help me. I have several books checked out at this time and cannot read them on my ereader.

Thank you

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J

javastopAuthor

Known Participant

I STILL cannot read my ebooks as I continue to get this message. My local library has also been trying to help me but NO ONE will answer us. I am so thoroughly frustrated with Adobe Digital Editions - will someone from Adobe please help.

K

kimb234

Participant

i am haaving exacrly same issue andfrankly i dont think its an adobe issue. i think its Kobo. i have had same issue with two kobo readeras. never had the problem with any other device

J

javastopAuthor

Known Participant

I really wish someone would address this issue. I have reloaded everything and all my passwords/Adobe ID match. Can someone from Adobe please respond?

T

timothyz6260151

Participant

ADOBE WILL NOT RESPOND THEY ALWAYS SEND YOU TO FORUMS INSTEAD-hows that for customer service.?

A

Anonymous

I was plenty ticked when they did that to me too. I couldn't believe there wasn't a phone number to call for help. But I suppose I understand that their support staff could easily be overwhelmed by people asking questions about a free product.

Prabhanjan

Participating Frequently

As the error says, you need to use the same Adobe ID with which you downloaded the book. Re authorize your reader with the proper Adobe ID. Hope this helps.