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feliciaHAforbes
feliciaHAforbes
Participant
March 6, 2017
Answered

Oops! this document couldn't be opened issue

  • March 6, 2017
  • 2 replies
  • 2039 views

Hi there

I've been constantly having issues of late once I transfer from Adobe Digital to my Kobo. The document seems to transfer to the Kobo but when I try to open it from the Kobo, I get the below message:

Oops!  This document couldn't be open...

This document is protected by Adobe Digital Rights Mangement (DRM) and is not currently authorized for use with your Adobe ID... Please sign in with the authorised A. ID and try again.

BUT, there is nothing wrong with my ID and my computer is authorised.  I tried to download another book and it worked.

The books that I am download are from our local library and are EPUB books directly accessed from the Overdrive section of our library.

I am using a PC Windows 7.

Please assist with this issue.

Thank you

Felicia

    This topic has been closed for replies.
    Correct answer Nanaky

    Try this: https://forums.adobe.com/thread/2103199

    2 replies

    feliciaHAforbes
    feliciaHAforbesAuthor
    Participant
    March 9, 2017

    Thank you Nanaky - this solution worked!  Now very happy and no more frustration.  Do you think that ADE 4.5 will fix its bugs so we can download the latest versions, or do we need to stay on ADE 3 forever?

    Thanks!

    Nanaky
    Nanaky
    Participating Frequently
    March 13, 2017

    No idea i try only to help but no adobe staff.^^

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    March 7, 2017

    Try this: https://forums.adobe.com/thread/2103199

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