Open .acsm file by Adobe Digital Edition

Question

I have installed Adobe Digital Edition for epub reading. When I use ADE to open the .acsm file, the image presented on ADE is too small, I tried to change the size but it won't work. How do I get technical support to cover this?

jen_1515 · Answer

I had this too, and I had to do a bunch of stuff to get it to work. First, I had to delete ADE and roll back to ADE 3.0 here: https://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe

Then I had to deauthorize my PC and sign up for a ByteBooks ID since ADE no longer accepts Adobe IDs. The account registration page is here: https://dtsbytebooks.com/transition-help

Then I could finally sign in and reauthorize my PC, and the formatting issues were finally gone.

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