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swestwoo
Participant
July 14, 2013
Question

Out of solutions to E_STREAM_ERROR problem

  • July 14, 2013
  • 3 replies
  • 21226 views

I have been searching the forum (and the internet as a whole) for a solution to my problem and, so far, no luck.

I have repeatedly tried to download .acsm files from the ebrary website and each time receive the following error message:

"Error getting License. License Server Communication Problem: E_STREAM_ERROR"

Solutions I have tried:

Replacing ADE 2.0 with ADE 1.7.2 (received the same message)

Using Internet Explorer instead of Google Chrome

Disabling all firewalls

Deauthorizing and Reauthorizing account in ADE

Uninstalling and reinstalling ADE

I am using Windows 7 and running Adobe Digital Editions 2.0, downloading through Google Chrome.  I am doing all of this from Dakar, Senegal, if there is a chance that makes a difference, using internet run off of a USB key.

    This topic has been closed for replies.

    3 replies

    nobleo20666797
    nobleo20666797
    Participant
    August 7, 2018

    All I did to solve this was use a VPN service to change my location to the US. Worked instantly

      A
      Anton Mapmaker
      Participant
      July 7, 2015

      I've had the same problem and tried everything (installing older version 1.7.2, erasing authorisation and reauthorising, disable firewall). Then I discovered that the version of ADE on my PC (2.0) was not the newest. Installing ADE 4.0 solved the problem for me.

      M
      markc74415209
      Participant
      April 12, 2016

      Not for me.  I've got windows 8.1 and I just installed ADE 4.5.1 - the latest, according to adobe - and I've authorised correctly as far as I can tell - and I get the e_stream_error.  Unfortunately there is nothing on this forum that helps and beyond that adobe is not much help.  The acsm file I am trying to open was emailed to me directly from the publisher.  Seems strange when adobe's proprietary file format can't be opened by it's own software and adobe doesn't seem to provide any help to resolve

        S
        sjpt
        Inspiring
        July 15, 2013

        You seem to have tried the most common things that can cause problems.

        One more thing is to double-check that your timezone and time settings are correct,

        and if you have any eReader involved that their time settings also agree.

        Another possibility is that the site is somehow set up only to process requests from what it considers to be US clients.

        In that case you may be stuck, or may (???) be able to go via a US proxy.

        glasshalffull
        glasshalffull
        Participant
        October 25, 2013

        I have the same problem with openlibrary.org, and I'm in the US. I "borrowed" a book from their library.

        I verified my timezone and time settings.

        I opened the URLLink.acsm file in File Viewer as HEX (with text), and the file does not appear to be corrupted.  The file is all text, and it all makes sense.

        I even deauthorized in ADE, reauthorized without an ID and tried to open the ebook.

        This time the error message was "Unable to download    Error getting License. License Server Communication Problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

        A support person from OpenLibrary.org told me that the original

        "Error getting License. License Server Communication Problem: E_STREAM_ERROR:"

        was a general error that means that something is blocking communcation with the server.

        Yet my trying to open the ebook when authorized without an ID suggests to me that I had established some type of communication with the server.

        I can download and read ebooks from other sites, but those sites are free ebooks.

        I am using Windows Vista and running Adobe Digital Editions 2.0.1, downloading through Firefox.

        S
        sjpt
        Inspiring
        October 25, 2013

        I even deauthorized in ADE, reauthorized without an ID and tried to open the ebook.

        That can be useful for experimenting (as you were), but never run that way long term as you will get endless problems:

        books you buy/borrow can't be transferred to another device, and if you ever register properly they can no longer be read at all.

        If you use free (nonDRM) books, I suggest the free Calibre as vastly more powerful and helpful than ADE.

        You could try 1.7.2. 

        1. Don't uninstall V2.0/1, otherwise there is a risk 1.7.2 will try to 'upgrade'.
        2. Install 1.7.2,
        3. deregister (just in case),
        4. reregister with a real Adobe ID
        5. and now try to get at the OpenLibrary book.

        There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

        (You can have them both installed at once if you like.)

        Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

        http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

        The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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