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patictor
Participant
April 22, 2015
Answered

password or ID not recognised for autorisation

I have just downloaded Adobe Electronic Editions. I'm already registered.  When I request an authorisation for my computer (for the first time) I get the message "Wrong ID or password" despite it' s correct (I changed the password but it still doesn't work). What should I do?

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    shreyaCorrect answer
    Adobe Employee
    April 23, 2015

    I think you must have created, an Adobe id.

    try to first login at Adobe.com with your id just to verify your credentials.

    Then, Authorize ADE as: Help->Authorize Computer

    Download the book to ADE

    Thanks

    View reply

    4 replies

    Adobe Employee
    shreya
    Adobe Employee
    April 23, 2015

    Please make sure you have selected correct ebook vendor

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    patictorAuthor
    Participant
    April 23, 2015

    I have selected Adobe ID. I have recently bought an e-book but it's not in my library and the vendor is not in the list anyway. My library includes "Getting started with Adobe..."

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    Adobe Employee
    shreyaCorrect answer
    Adobe Employee
    April 23, 2015

    I think you must have created, an Adobe id.

    try to first login at Adobe.com with your id just to verify your credentials.

    Then, Authorize ADE as: Help->Authorize Computer

    Download the book to ADE

    Thanks

    Translate
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