Password reset not possible

Question

I have got multiple problems with Adobe-ID. I got a message that my password is not working anymore. So I had to reset it, but I do not get the announced mail from Adobe.

- the mail have not been blocked by spamfilter

- I cannot change the mail-adress in my Adobe account, because the password was resetted :-))

(I entered the community by generating a new account).

sjpt · Answer

I think that Adobe Live Chat should be able to help, as long as you can prove you are the owner of the old account. Good luck.

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-service

Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

then you should see 'Chat with an Agent' at the bottom of the page.

'Ask our experts' will indeed just lead you back to this forum.

Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

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