Playscripts files are not working, ACSM files to read an escript in ADE

I got an ACSM file from Playscripts and it won't open. They said it was a firewall error but I disabled all firewalls and tried it on my other computer and on my cell phone and I cannot get the book to be read by the ADE. Any suggestions because neither Adobe has support for this nor does Playscripts? Trying to do my best but not succeeding yet. Thank you!