Participating Frequently

Question

Poor customer service...

Forum|Forum|10 years ago
June 17, 2015
3 replies
601 views

The Adobe Help Screen said I had to chat to get help with authorization problem... I went through 3 chats with 3 people from some third world country who referred me BACK to the place where the original help was. I asked for a phone number and he gave me one that doesn't support Digital Editions. Beyond frustrated!!!

This topic has been closed for replies.

Adobe Employee

Please refer to below link:

Can't authorize with a previously used Adobe ID

Participant

Same here. I think that Adobe is getting too big for its customers. They do not need us any more.

Adobe Employee

Please refer to below link:

Can't authorize with a previously used Adobe ID

Dominic Michael

Adobe Employee

Can you please detail us the exact problem you are facing while authorizing?

debras71615802Author

Participating Frequently

"You can only authorize this computer with an Adobe ID that hasn't been

previously used to authorize any other computer or mobile devices. Please

try again." Unfortunately my old computer is trashed, and I didn'the realize I needed to deauthorize.

Adobe Employee

What is the ADE Version you are using ?