Printed pages are missing the bottom 2 inches

I have been trying to print pages from a book I purchased. I have worked with the publisher, and they said it should print on letter size and be full size. When I try to print letter-size, my pages are missing the bottom 2 inches of text. I have tried reducing the image to print the full page to account for possible border problems. This still removed the bottom 2 inches of text. I am looking for ideas on how to get the full page to print.