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anjihamilton
anjihamilton
Participant
June 3, 2015
Question

Probem with Digital Editions and library books

  • June 3, 2015
  • 1 reply
  • 236 views

Hello. I'm trying to download a library book and put it onto my Kobo. My computer and my Kobo are both authorized with my Adobe ID, but when I try to download an ebook it won't open in Digital Editions. The error message reads "Error! Cannot Activate."

Any idea how I can get it to work?

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 4, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again. [Help -> Authorize Computer].

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