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mikec27379597
mikec27379597
Participant
February 6, 2015
Question

Problem: E_ADEPT_DOCUMENT_OPEN_ERROR

  • February 6, 2015
  • 4 replies
  • 3512 views

Hi,

I just spent over $100.00 on books and instead of getting what I paid for, I only recieve this message “Error getting license. License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR”


It appears that there is no support from Adobe for Adobe Digital Editions. Can anyone help? Thanks!

This topic has been closed for replies.

4 replies

R
rdemarque1979
Participant
September 10, 2018

There one.. And only one solution. Refund of yours ebook.

K
komary
Participating Frequently
December 15, 2015

Hi mikec27379597 - I imagine you got an answer long ago, but just in case: running ADE as Administrator seems to fix this problem.

    H
    HIlbert230137960eoc
    Participant
    July 24, 2022

    also for the same issue after installation W11, running as admin does the trick.

    right-mouse-click on the ADE-icoon. when troubled, first cut and past an icoon from home to your workarea (buroblad)
    I think it has something to do with firewall exclusions. I will take a closer look, and report afterwards

     

    A
    Anonymous
    October 16, 2015

    Same problem - and the library IT people are very puzzled...  Happened to me after that freebie Win 10 upgrade from MS.  It's been a problem in several areas.  I shouldn't have upgraded to 4.5 but also I'm not certain that was what did it. Have tried deleting and reinstalling the ADE app but no luck.  I also get this error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    And this one:

    E_IO_CANNOT_OPEN

    Adobe Chat was not available for ADE help - just short of rude when they blew me off.  Seems to me that our library  IT people are the key to the solution - pressure  on Adobe to collate solutions, etc.  My library contact IS actively looking into it but it's a slow process what with the workload she has at the Help Desk.  But I am confident she will get somewhere on this problem.

    K
    komary
    Participating Frequently
    December 15, 2015

    It seems like everyone's been waiting a long time for help with this.

    I've just started getting the same error message, like you, after upgrading to Windows 10.

    I've uninstalled and reinstalled; also deactivated/deauthorized and reactivated/reauthorized; also used ADEPT delete instructions from other discussions about apparently similar errors.

    Did anyone ever get an answer? Two to ten MONTHS is a long time to wait for help from Adobe!

    B
    BillC27290
    Known Participant
    August 19, 2015

    I'm Having the same problem.

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