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ljt93428016
Participant
April 10, 2017
Answered

Problem getting downloaded book into ADE.

Hardly know where to start.  I got a new computer. Ever since I can not get ADE to instal a book.  I have a Mac OS 10.12.3 and ADE 4.5.4.  My account does not show ADE. 

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    April 12, 2017

    To solved the no ready error should used this:

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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    5 replies

    Nanaky
    Nanaky
    Participating Frequently
    April 11, 2017

    Has you Digital Edition install on the new System?

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    ljt93428016Author
    Participant
    April 11, 2017

    Yes it did install and migrated the contents of my earlier version.  When trying to get the book I get an E_Auth_not_ready message.  When I try to follow the directions to rebuild the activation file I stall after step 3 with a message saying my password is not correct.  I don't see any way to get beyond this as there is no "forgot passsword" option.  I used the password I'm using to get to this forum.

    Thanks for the quick response.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    April 12, 2017

    To solved the no ready error should used this:

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Translate
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