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S
Silvia B.
Participant
November 19, 2020
Question

Problem - License

  • November 19, 2020
  • 2 replies
  • 356 views

Hi,

I have a problem with ADE: "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12" everytime I upload a new book. I tryed to remove the authorization but the system doesn't work. Can someone help me? Thanks. 

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    2 replies

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    Dominique0D4C
    Participant
    November 24, 2020

    hi Sylvia--

    I dug a little further and was able to answer my own question.

    Here is a post, for everyone who was stuck with this problem, by Sarkara1:

     

    Explorer ,
    Mar 11, 2016

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    I've the same issue (ADE picks up some email id that's not registered with Adobe). There's no such path as /Users/Library/Application Support/Adobe/Digital Editions. I assume you've not actually verified that path, did you?

    In the user's home directory, there's a Library/Application Support/Adobe/Digital Editions. If that's what you mean, the correct path is ~/Library/Application Support/Adobe/Digital Editions. It can be reached simply by pressing CMD + SHIFT + G, putting in ~/Library/Application Support/Adobe/Digital Editions in the pop-up box, and pressing enter.

    Deleting the activation.dat from the abovementioned folder allowed me to enter an id that I wanted, not the stupid ADE designers wanted.

      D
      Dominique0D4C
      Participant
      November 19, 2020

      I have been having the same issue for the past day. 

      No joy from Adobe.

      Community suggested de-activating my ereader, and then re-activating it.  

      I de-activated it.  Now when I try to activate it I get the following:  Adobe Editions encounter an error on the activation server

      According to Adobe customer support (who told me that there was NO support for the software) there is no issue with the Adobe Digital Editions server....

       

      S
      Silvia B.Author
      Participant
      November 20, 2020

      Hi Dominique,

      Yesterday I fixed the problem. Go to Users > Library / Application Support / Adobe / Digital Editions and drag activation.dat file on the basket. To de-activatate and re-activate your e-reader is usually not enough.

      N
      nadine5C4F
      Participant
      November 23, 2020

      bonjour ou est le site que vous donnez pour aller sur utilisateirs puis bibliotheque  etc?

       

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