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Participant
August 22, 2022
Question

Problem with AdobeID in Adobe Digital Editions

My adobe digital editions is authorized with an adobe id that no longer exists (its my email spelled incorrectly, perhaps I noticed when I created the account and changed it but it didn't update on my computer). When I try to erase the authorization, it says the password is incorrect (although it works for my real email online). When I try to loggin to Adobe using the incorrect email, it says there is no account with that email. I also tried to deinstall and reinstall adobe digitatl editions. Unfortunately, it automatically had the authorization. 

 

All this is preventing me from accessing books that I bought. How can I udpate the authorization? Or how can I contact someone in Adobe to deal with this problem? 

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1 reply

Participant
November 4, 2022

I had the same problem and followed a suggestion to make changes to my registry which fixed the problem and allowed me to authorize under a new adobe id.  Don't recall the link I used tho.

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