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stelat61643823
stelat61643823
Participant
May 3, 2015
Question

Problem with authorising my computer to download an e-book

  • May 3, 2015
  • 1 reply
  • 566 views

At the stage where I have to get authorisation for my computer, I am unable to continue. Upon clicking the the authorise button, either of the two messages will appear:-

1) Adobe Digital Editions informs me that "An error has been detected: Connection Error: Digital Editions could not connect to the activation server / Please make sure you are connected to the Internet / To retry, click the Try Again button.

NB: This is the case whether I try to get authorisation with or without creating an ID. The result is I get to the same window prompting me to "Authorise Your Computer". For the avoidance of doubt, I AM CONNECTED TO THE INTERNET when I try to perform these functions.

2) Upon clicking the authoise button, there is a blank screen. I normally wait about a minute and if nothing happens then I close the blank screen. Upon doing so, a message appears "Adobe Digital Editions 4.0 has stopped working: A problem caused the program to stop working correctly. Windows will close the program and will notify you if a solution is available."

Can anyone out there provide a solution?

Thanks in advance,

Stela

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 4, 2015

    Please download the latest ADE 4.0.3.114137

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    Restart your machine and try again

    Hope this works !!

    stelat61643823
    stelat61643823Author
    Participant
    May 4, 2015

    Unfortunately I am running in circles as the result is the same.

    Thank you for the link but I have already had this page provided to me by my school. Nevertheless, I followed your advise, downloaded the latest version once again and restarted my computer. Again, I am not able to get my computer authorised, with or without an ID. I get either of the two messages : 1) Microsoft tells me there is a problem with my computer. 2) Adobe tells me I have no internet access and in order to proceed I should gain internet access.

    That is the reason why I have today purchased an AVG software. I have additionally purchased the service of having the AVG software installed on my computer by an AVG representative remotely by allowing him temporary access to my laptop. Subsequently he installed the software successfully, run all necessary checks, optimised my computer and there are currently no problems with it whatsoever.

    I have then asked him for this additional favour to watch me trying to download the e-book using your software, just in case I am doing something incorrectly. He agreed and upon my attempting to download the e-book again, the same problems occurred. He followed the steps himself - again no joy. He then advised me to ask Adobe for help. In his opinion the program Adobe stops responding and there is nothing more he could do to help me. I had his reassurances that my computer is in full working order and the problem does not lie here.

    I am back to you asking you for help. I am attaching here photos of the two messages that keeping popping up whenever I try to download the e-book.

    Is there anything at all you can do to help me? I quite need this e-book for my exam which is fast approaching. I would be really grateful if you could sort something out...

    Thank you in advance. I look forward to hearing from you.

    Stela

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 5, 2015

    Hello,

    Quickly you can do a check.

    Open your browser

    Type URL: https://adeactivate.adobe.com/adept/Status

    Press enter

    You should see something like:

    If it says "UP", this indicates ADE will be able to contact activation server.

    If not, then, maybe firewall is causing you this issue.

    Thanks

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