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J
JonaKräenbring
Participant
April 10, 2013
Question

Problems with belated authorization

  • April 10, 2013
  • 1 reply
  • 281 views

Hello,

first we installed adobe digital editions on computer 1 without an Adobe ID. Then we tried to authorize it belated with an existing Adobe ID but it didn't work out. The error message was: It is not possible to authorize with an ID which is used on another computer. How can we solve this problem? Thanks in advance!

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    April 10, 2013

    Almost certainly a case of typically unhelful and wrong error message by ADE.

    try:

    • Open ADE.
    • In Library view, enter ctrl-shift-D (cmd-shift-D if on Mac).  That should clear the implicit/anonymous ID it generated when you installed and ran 'without' ID.
    • Restart ADE.
    • You should now be able to register with your correct ID.
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