problems with id and digital edition

Forum|Forum|12 years ago
December 29, 2013
3 replies
453 views

my question is in regard to digital edition and how to autheriseing my computer. i keep getting this message "you can only autherise this computer with an adobe id that hasn't been previousley been used to autherise any other computer or mobile device" so if this is the case how do you synce them

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S

sjpt

Inspiring

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0