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Abdullah_Bakhshwain
Participant
April 25, 2018
Question

Product Download Error

  • April 25, 2018
  • 2 replies
  • 277 views

Hello,

I used to have my ebooks on my laptop but after reinstalling Windows i am unable to download my products on any of my personal devices ..  the following message appears on Adobe Digital Editions ( Error getting license. license server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER) even though i am using the same Adobe ID .. Thank you very much for your help .

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    2 replies

    A
    Abdullah_BakhshwainAuthor
    Participant
    April 27, 2018

    yes .

    Nanaky
    Nanaky
    Participating Frequently
    April 30, 2018

    If you sure that is the same id should contact the reseller of the eBook to check the id which linked in the files. This can not solved adobe only the reseller of the eBook.

    Nanaky
    Nanaky
    Participating Frequently
    April 27, 2018

    Has you authorize Digital Edition with the same id which has used befor you install windows new?

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