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C
CCannoyed
Participant
July 14, 2009
Question

PRS505- how to authorise reader?

  • July 14, 2009
  • 2 replies
  • 4547 views

I have read with interest that a range of people are not able to authorise the Sony reader PRS 505, having same problem.  uninstalled software just in case I missed a step but no, still the same.  Purchased 2 ebooks from Waterstones - front cover transferred to reader as a photo but the book content wants authorisation but all that comes up is that computer is authorised and there is no way to authorise the reader.  Tried the Ctrl-shift-E to no avail got no repose.  Spoken to Sony and Waterstones who say it must be a Digital Editons problem.  Why on earth are we  all having these problems: someone must have the answer at Adobe?  The customer service site is hopeless cannot find a way to email or an answer. I have trawled everywhere and now 3 weeks after purchase no further forward!!  Getting fed up now!

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    2 replies

    A
    Anonymous
    July 23, 2009

    Try what I suggest in the post entitled "To authorize Sony PCS-700". I believe "igorsk" wrote the post I refer to about a PRS-505.

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    SolRaven
    Participant
    July 23, 2009

    I still can't figure out why "MY" personal pc with Vista will not see either of my readers but someone on MobileRead suggested that I try it on another computer. So, I d/l sony connect library, then adobe digital editions and voila! The pc, and both readers are now authorized. I can copy and paste the ADE/pdf file plus, for the library books, the .xml file onto my reader in the ADE folder and it works fine, or just use my boyfriend's computer for any ADE until I figure it out. At least my readers are authorized so no matter where I d/l the books from, I can read them on my readers.

    here's the thread. http://www.mobileread.com/forums/showthread.php?t=51154

    A
    Anonymous
    July 24, 2009

    To "see" the Sony Readers, ADE uses a driver that is installed with the Sony Library Software and pointed to by a registry entry.

    If either the driver or registry entry are not present, then the ADE will not be able to connect to any Sony Readers.

    If you want help from Adobe ensuring that you Sony Library software is installed correctly, your best bet is to open up a Web Support case.

    --

    -jim

    S
    SolRaven
    Participant
    July 22, 2009

    I'm having the same problem. I have a PRS-505 and 700. ADE doesn't see either one to authorize. My computer is authorized but I can't get past that point no matter how many things I've tried. Adobe?? Any ideas?

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