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R
Robert John S.
Known Participant
March 24, 2020
Question

Re-authorizing computer

  • March 24, 2020
  • 1 reply
  • 675 views

I can download library books to my ADE but cannot move them into my KOBO.  I get a message that I have no permission to copy the book.  I de-authorized and re-authorized my ADE account and tried again to move the book from ADE to my KOBO with not success.  How do I resolve this problem?

Bob

    This topic has been closed for replies.

    1 reply

    T
    TiredofADE
    Participant
    March 24, 2020

    I have been trying to transfer library books from ADE to my KOBO for 3 weeks now. I have uninstalled, reinstalled, authorized, deauthorized, done a factory reset of my KOBO, deleted the Adobe and Adept folders from HKEY_CURRENT_USER, I have even purchased a new KOBO thinking my old one must be defective!!! After all of this, I can only deduce that there is something wrong with ADE (yes, I tried the new version and the 3.0) Considering the context with Covid-19, it would be nice to be able to transfer a book on a reader easily and thereby keep busy. This is a golden opportunity for you Adobe. I  hope to hear from you. I am considering putting this Facebook so other users don't have to waste precious time with this defective software. Thank you.

      R
      Robert John S.Author
      Known Participant
      March 27, 2020

      I have resolved the problem with the help of a chat with Adobe.

      It involved unauthorizing and then reauthorizing my KOBO with Adobe.

      Thanks

      T
      TiredofADE
      Participant
      March 27, 2020

      I tried chatting with Adobe. They said that they could not help me and that I should go to the forums. I chatted with the people at Kobo and they were unable to help me. I have unauthorized and reauthorized dozens of times. I have cleared directories in regedit, I have done a factory reset of the Kobo. I uninstalled and reinstalled ADE 4, did the same with version 3.0.I have even gone so far as to buy a new Kobo thinking the problem could possibly be my old device. In these times of self isolation and social distancing, it would be nice if Adobe did something about the problem so people could have access to their public libraries. 

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