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A
Anonymous
January 9, 2014
Question

re-authorizing computer and using same password?

  • January 9, 2014
  • 1 reply
  • 594 views

I recently upgraded to Windows 8.1 and have had to make several adjustments. I was not able to download books into my Nook from Barnes & Noble because it needed to re-authorize my computer. I deleted my old authorization and tried to proceed from there, but it didn't like my name/password, or it said my name/password already existed, but it still won't authorize. I changed my name/password, but that still didn't help.

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    1 reply

    S
    sjpt
    Inspiring
    January 9, 2014

    It could be that the upgrade confused the authorization; it often seems to happen. try ...

    ~~~~~

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    Another is  "E_AUTH_NOT_READY"

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

    A
    Anonymous
    January 9, 2014

    When I do as suggested above, I get a message: Incorrect login or password for the selected eBook vendor.

    S
    sjpt
    Inspiring
    January 9, 2014

    I think B&N have their own Vendor ID:

    possibly the email they have on record for you as name, and the credit card number as password.

    If theat doesn't help, check with B&N.

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