Reached the limit for authorization.

Forum|Forum|12 years ago
March 17, 2014
1 reply
735 views

Due to severe problems with my computer I reached the limit for authorization of Adobe Digital Editions.

Because of these problems I had to re-install Windows Vista a lot of times, and then it worked a few days, and then it crashed again.

And every time I installed ADE and KOBO Desktop and hoped for the best.

My computer was brought to a computershop and now I have it back and hope that the probles are over.

But now I became the message that I reached the limit.

What can I do to solve this problem?

This topic has been closed for replies.

C

Clayton Blackburn

Participant

The link is a bit difficult to find from the Adobe home page so I'll try to paste it here. http://helpx.adobe.com/contact.html?product=digital-editions&topic=downloading-installing-and-setting-up#

The Contact Customer Care page should pop up after you click on the link -- assuming that it's a static link -- then click on the blue button that says "Still need help? Contact us". The new page offers a chat service. The customer service agent reset my authorizations a couple hours ago.

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cjeskriett

Participant

Hi

I need to do this too, but when I follow the link the chat service says you need to pick a product before the chat starts but ADE isn't one of them! Is there an email addressfor support? I'm having trouble finding one.

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Clayton Blackburn

Participant

It is a bit confusing but I find that the customer service people were very helpful, when I finally was able to remember how to contact them.

Could you try the following URL? It should get you closer to the actual page with the chat button. The reason I couldn't determine a working direct link is that once I've located the page my browser continues to show the search fields already populated.

http://helpx.adobe.com/digital-editions/kb/digital-editions-requests-authorization-launch.html

You'll probably see an announcement at the top of the page stating that phone service is temporarily out of service.

I don't think that an email address for ADE support is available.

If this doesn't work I'll attempt to write up step-by-step instructions for navigating to the correct page from the Adobe.com homepage.

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