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ryanhofrichter
ryanhofrichter
Participant
Apr 12, 2015 9:53 PM UTC
Question

Recovering ID/Password for Erasing Authorization

Hello, I'm getting the common "Error! Check Activation" message and see that erasing authorization and reauthorizing is one solution.  Which Vendor ID and password should I be entering here?  Nothing I have seems to work - is there was to recover this information if I've lost it?

Thanks,

Ryan

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    10 replies

    Adobe Employee
    shreya
    Adobe Employee
    Apr 13, 2015 5:08 AM UTC

    What is the error message you are getting when you are trying to deauthorize ADE?

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    ryanhofrichter
    ryanhofrichterAuthor
    Participant
    Apr 15, 2015 1:17 PM UTC

    "Your password is incorrect.  Type the correct password and try again."

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    Nanaky
    Nanaky
    Participating Frequently
    Apr 15, 2015 1:46 PM UTC

    Try with reset your password Adobe ID, sign-in, and account help

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