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Umbrella_too
Umbrella_too
Participating Frequently
April 20, 2022
Question

Reset Authorizations Max of 6 Apparently Reached

  • April 20, 2022
  • 1 reply
  • 1646 views

I need to either reset my authorized devices so I can add a new one or to see a list of authorized mobile devices so I can delete ones I no longer have. This seems to be a common problem. Does anybody have an answer? Chat directed me here. I can't seem to find the solution. 

1 reply

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
April 20, 2022

Hi,

 

Can you share the error you are getting while activating ADE?

 

Regards,

Mayank

Umbrella_too
Umbrella_tooAuthor
Participating Frequently
April 20, 2022

There is no error. When I connect my device the authorize device is greyed out. All options for the device are greyed out. When Kobo devices have problems the suggested solution is to sign out of the Kobo account which resets everything and you have to reauthorize the device. The problem is that ADE seems to count this as another device maximizing the 6 allowed.  

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