reset or deactivate a previous computer authorized

Forum|Forum|8 years ago
September 24, 2017
2 replies
2167 views

Hi there,

The laptop i was using ADE on crashed on me. I have now installed ADE on my new laptop, but when i try to authorize this machine, i get the error

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

Can someone please help reset or deactivate the earlier computer i authorized? Or suggest an alternative resolution? Thanks very much.

This topic has been closed for replies.

Correct answer Nanaky

	Close all applications.
	Press WINDOWS + R.
	In the Open text box, type regedit and then press Enter. The Registry Editor opens.
	In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
	Remove the Adept Folder.
	In the Confirm Key Delete dialog, click OK.
	Close the Registry Editor.
	Open Adobe Digital Editions and reauthorize..

K

Kathi5FD3

Participant

I am using Windows 10. Any new directions on getting my new computer to let me activate with my existing user name and password? Thanks,

NanakyCorrect answer

Participating Frequently

	Close all applications.
	Press WINDOWS + R.
	In the Open text box, type regedit and then press Enter. The Registry Editor opens.
	In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
	Remove the Adept Folder.
	In the Confirm Key Delete dialog, click OK.
	Close the Registry Editor.
	Open Adobe Digital Editions and reauthorize..

S

Susiebaz11

Participant

it dosent show adept folder

Nanaky

Participating Frequently

You found the Adobe Folder?

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