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Known Participant
September 12, 2020
Question

SOLVED, Cannot download ebpub ebooks in 4.5.11, Error getting lic , E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

  • September 12, 2020
  • 1 reply
  • 265 views

SOLVED, SEE MY OWN REPLY, Since yesterday I'm getting the error message 

"Unable to download, Error getting license, License server communications Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

I am unable to deauthorized my computer to reauthorize it to try to fix the problem. That just gives me a message

"Unable to erase authorization. Please try again after some time."

 

I am using the new password I just had to set as Adobe wasn't recognizing my previous one. This is very frustrating.

 

I was in a chat from an Adobe help page which got nowhere and the tech referred me here.

 

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1 reply

e_canuckAuthor
Known Participant
September 12, 2020

I just solved this with the help of this other page, which helped me delete the Adobe Digital Editions authorization from the computer so I could re-authorize it. 
https://community.adobe.com/t5/digital-editions/removing-digital-edition/td-p/7983739?page=1