Question
Sony Reader - Adobe Digital Editions DRMed books causing crashes
Hi,
Hopefully someone has seen this behaviour before and knows how to solve it.
I'm in the UK with the UK version of the Sony PRS-505 eBook Reader which runs software version 1.2.00.18050. I've installed the Sony eBook Library and the Adobe Digital Editions (ADE) software on Windows XP and they both worked perfectly. The 'free' books that came with the Reader install just fine as do free books from places like feedbooks.com.
However, when I want to buy a book, things go badly wrong. ADE sees the Reader and I can register it. I then tried to download a book from the Waterstones online store (Waterstones are the UK partner for Sony). The file transferred and looks fine inside ADE.
However, when I copied the file to the Reader's internal memory and unplugged it from the computer, things began to go wrong. The spinning refresh icon appeared and the Reader reset, rebooted, up came the refresh icon, reset, reboot - and so on and on and on...
I performed a hard reset on the Reader, re-registered it with ADE and tried installing the DRMed book on the SD card. After unplugging the Reader, it began to endlessly reboot just as before. Removing the card stopped the rebooting and the Reader behaved as normal. Delete the book from the card, plug it back in and the Reader is happy - so it's definitely something to do with the book or the DRM on the book. I've tried a couple of titles and each of them do the same thing.
After pleading for help on a mobileread forum, another UK user has had exactly the same problem. He has had his Reader exchanged for another one but that too is crashing when he tries to use DRMed content.
So has anyone here seen this problem? I'm completely stuck as Waterstones, from whom I've bought it are passing the buck to Sony and they are almost certainly going to pass it on to Adobe.
Any help would be HUGELY appreciated.
Thanks,
Mike.
Hopefully someone has seen this behaviour before and knows how to solve it.
I'm in the UK with the UK version of the Sony PRS-505 eBook Reader which runs software version 1.2.00.18050. I've installed the Sony eBook Library and the Adobe Digital Editions (ADE) software on Windows XP and they both worked perfectly. The 'free' books that came with the Reader install just fine as do free books from places like feedbooks.com.
However, when I want to buy a book, things go badly wrong. ADE sees the Reader and I can register it. I then tried to download a book from the Waterstones online store (Waterstones are the UK partner for Sony). The file transferred and looks fine inside ADE.
However, when I copied the file to the Reader's internal memory and unplugged it from the computer, things began to go wrong. The spinning refresh icon appeared and the Reader reset, rebooted, up came the refresh icon, reset, reboot - and so on and on and on...
I performed a hard reset on the Reader, re-registered it with ADE and tried installing the DRMed book on the SD card. After unplugging the Reader, it began to endlessly reboot just as before. Removing the card stopped the rebooting and the Reader behaved as normal. Delete the book from the card, plug it back in and the Reader is happy - so it's definitely something to do with the book or the DRM on the book. I've tried a couple of titles and each of them do the same thing.
After pleading for help on a mobileread forum, another UK user has had exactly the same problem. He has had his Reader exchanged for another one but that too is crashing when he tries to use DRMed content.
So has anyone here seen this problem? I'm completely stuck as Waterstones, from whom I've bought it are passing the buck to Sony and they are almost certainly going to pass it on to Adobe.
Any help would be HUGELY appreciated.
Thanks,
Mike.
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