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A
Anonymous
May 20, 2015
Question

Sony Reader for PC program says This item has already been downloaded by another user

  • May 20, 2015
  • 2 replies
  • 620 views

Sony Reader for PC program gives error This item has already been downloaded by another user.  I hate DRM, its not allowing me to download 3 of the Ebooks I purchased a few years ago.  I talked to Kobo (the ebook vendor) and they told me to talk to Adobe and get them to de-authorize the ebooks.  I talk to Adobe and give them the info they need and than they said, you'll have talk to the ebook vendor, which I already told them was Kobo and Kobo sent me to Adobe.

Who has the power to reset the ebooks so they open???  I feel like throwing my e-reader in the garbage and getting real books.

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    2 replies

    A
    Anonymous
    June 2, 2015

    Kobo (the ebook vender) sent me back here.  Kobo has determined that Adobe (them-self) needs to de-authorize all the devices on my account.

    When I originally authorized the books, I was on a older computer.  The older computer was recycled and a newer computer was bought.

    Therefore I can't access the older computer to de-authorize it.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 21, 2015

    This error comes when you previously downloaded the book with some authorization credentials in ADE.

    Now again if you try to download the book from same download link but current ADE authorization is different, you will receive this error.

    Solution:

    1. Make sure ADE is authorized with same credentials, as it was authorized when book was downloaded for the first time.

    Then this error will not come.

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