Stuck with E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER after making a mistake

Hi,

I’ve recently downloaded all the ebooks I’ve bought on my Kobo Account and tried to import them in ADE so that I could read them on my other branded devices.

As I had just installed ADE on this computer, when I tried to open the .acsm files, it asked me to login in order to add my computer to the authorized device.

I tried several times to login but it failed every time. So at some point, I checked the "I want to authorize only my computer without an id" checkbox and was able to add all the books.

Then I figured that with this type of authorization, I was not able to open the books on other devices !!!

So I though of creating a new Adobe account, ripping all the ADE installations and data files and do the process again of importing the .acsm files so that ADE would ask me to add my device to my Adobe ID. Which is  what I’ve done.

As expected, ADE asked me again to authorize my computer (as I uninstalled ADE and cleared all its data and conf). The authentication worked with the new Adobe account.

Then ADE tried to import the .acsm file, but it failed with error E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.

Now I understand my mistake: the books where associated with my standalone computer, so I can’t associate them with another ID. And because I’ve delete everything, I can’t do anything with my books I’ve bought on Kobo other than read them on a Kobo eReader.

Is there a slight chance someone at Adobe can help me?

Bertrand