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anthonydraco
Participant
March 19, 2018
Question

Suddenly cannot open any books

  • March 19, 2018
  • 4 replies
  • 1745 views

Seems like there are quite several people with the same problem. Adobe Digital Editions stops working on my iPhone. It cannot open any book. Not even the default manual file. I cannot open the digital purchase ebook. Reinstalling won't help. I cannot authorize the app. It just stucks forever in the loading/connecting. The connecting icon spins forever. Help. I AM NEAR EXAM!

    This topic has been closed for replies.

    4 replies

    fc19493038
    fc19493038
    Participant
    March 20, 2018

    I allowed Adobe to update, and now I cannot open my ebook. It says that it is authorized for a different user. Info shows my email address and the auth number. Also getting Authorization Server Error.

    shawns41175819
    shawns41175819
    Participant
    March 20, 2018

    See my above post as I had to uninstall the new version and go back to the older version....

    Some others said that they were able to update but I was not able to do this.

    Once I downloaded the older version I had to unathorize and then reauthorize my computer and it worked.

    Hope this helps.

    M
    mohamed_elyesg65177831
    Participant
    March 20, 2018

    Même problème depuis hier. Erreur inconnue

    shawns41175819
    shawns41175819
    Participant
    March 20, 2018

    Any changes as I'm having the same issue.

    A coworker unistalled and reinstalled an older version but had to unauthoring and reauthorize and it has been working for him now even though its an older version

    I even tried un-athorizing in the 4.5.7 version and it wouldn't let me....

    Hoping they get the ball rolling on fixing this!

    W
    walkert1966
    Participant
    March 20, 2018

    I have ADE 4.5.7 was having the same issue now appears resolved after re-installing.

      shawns41175819
      shawns41175819
      Participant
      March 20, 2018

      I reinstalled an older version and got it working for now but didn't even want to try and install the newest update. I hope they push a new updated with a fix... We shouldn't have to do this though and we should be able to get answers from Adobe customer support too in an expedient manner also.

      marines142
      marines142
      Participant
      March 19, 2018

      agreed.  everything worked fine yesterday. 

      This morning.  I get this error for my entire library:

      permissions: unknown permission error.

      This error is for every item in my library.  to include the default manual file and any other .pdf file.

      thanks

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