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darinab99214242
Participating Frequently
March 10, 2016
Question

System.dll not found exception

  • March 10, 2016
  • 1 reply
  • 1882 views

So, 1 week ago I spent half a day trying to install Digital Editions on a Windows XP machine.

No matter what I tried, I kept getting a "system.dllnotfoundexception" (literally written like that, all jammed together).

I spent an hour on chat with Adobe support who could do nothing more than escalate the issue to the next level support.

Next level support returned an email 4 days (2 working days) later, with a link to a completely unrelated issue.

I replied, explaining the issue again.

To which, again 2 working days later, Adobe "support" sent the following 1-liner:

"In order to fix this issue ,Please go to forums.adobe.com to get the solution ."

Now, of course I had already extensively searched the Adobe forum, as well as any other online resource I could find before I contacted support in the first place.

The issue itself (support case 0218062026) has meanwhile been closed and I could not find a way to re-open the issue.

Searching this support forum for "system.dll" returns 0 (zero) results.

We are almost a full week later, with no sight of a solution, for what should be nothing more than a simple install issue.

And all that in order to start using DRM-protected content. If ever there was a better reason for piracy.....

    This topic has been closed for replies.

    1 reply

    Nanaky
    Participating Frequently
    March 11, 2016

    I not staff Person but can try to help. Need any information for you:
    1) Which version of Digital Edition do you install?

    2) Has you try the installation with Admin?
    3) Have you install Service Pack 3?

    darinab99214242
    Participating Frequently
    March 11, 2016

    Hi,

    Any help would be much appreciated at this point.

    To answer your questions:

    1. I tried both 4.5 (latest release) and 4.0 (from this help page: How to install Adobe Digital Editions 4.0 on Windows 7, Vista, XP )‌. The results were the same.

    2. Yes, user has Admin rights.

    3. Yes, the machine does have Service Pack 3 installed.

    Nanaky
    Participating Frequently
    March 14, 2016

    The Version 4 to new for Windows XP. Try if work with 2.0: Adobe Digital Editions downloads