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Participant
May 30, 2024
Question

The problem with registration in ADE

  • May 30, 2024
  • 1 reply
  • 197 views

Hello! I bought a book on Google Books, downloaded it to my Mac, and now I want to transfer it to my wife's Pocketbook. I installed the latest version of Adobe Digital Editions, but when I try to load the book for conversion, the program throws an error. I registered with my Adobe account, but I suspect that since Google is the book provider, I should log in with the Google account I used to purchase the book. However, I can't log into my Google account in ADE—it keeps saying the password is incorrect, even though I'm entering it correctly. As a result, I can't do anything. The ADE program itself also looks strange. I'm attaching screenshots. I have already contacted support but have not yet received a clear positive response to solve the problem. I still don't understand how to change the language in the ADE program. The program itself looks odd; there are no "File" or other tabs. I'm not sure if this is relevant, but I'll mention it.

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    1 reply

    Participant
    July 6, 2024

    Same here but different error. The helpdesk basically refers me to the community