"The vendor account you entered is not associated with the item you are trying to open. Please try again". How do I fix this?

Question

Digital editions is set-up and accepting books.  Everything seems fine except when I try to open the books, it asks for authorisation.  I enter the Adobe ID which works when I go into the Adobe site, but gives me the error "The vendor account you entered is not associated with the item you are trying to open.  Please try again".  How do I fix this?

adriansod · Answer

Try this (it worked for me):1) In ADEditions, go to Help --> Erase Authorization2) In ADEditions, go to Help --> Authorize [using Adobe ID]3) Select Book(s) --> right click --> Remove from Library4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded