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A
Anonymous
September 18, 2013
Question

The vendor account you entered is not associated with the item you are trying to open. Try again.

  • September 18, 2013
  • 1 reply
  • 1076 views

installed eBook and authorized on Adobe Digital Edition and was able to read eBook earlier.

Due to some issue I had to reinstall the eBook. Now I am unable to read eBook it is asking for Authorization and when I input my Adobe ID and pass it gives message 'The vendor account you entered is not associated with the item you are trying to open .Try again'.

I have wasted whole day trying fixing but it does not work, i wasted my money for purchasing eBook that works on Adobe Digital Edition which only adds complexity and wasting peoples time.

Is there anyone who can help answering how can I fix vendor account not associated message issue, while i am entering correct Adobe ID and pass.

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    1 reply

    A
    adriansod
    Participating Frequently
    November 3, 2017

    Try this (it worked for me):

    1) In ADEditions, go to Help --> Erase Authorization

    2) In ADEditions, go to Help --> Authorize [using Adobe ID]

    3) Select Book(s) --> right click --> Remove from Library

    4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)

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