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ciaranm66646120
ciaranm66646120
Participant
July 1, 2016
Question

The vendor account you entered is not associated with the item you are trying to open, try again.

  • July 1, 2016
  • 1 reply
  • 524 views

Hi,

I downloaded digital editions on my work computer to read an ebook for work. i selected to authorise computer without an ID.

I did the same with my persona laptop and it worked.

I then wanted to view the ebook on my ipad, so i had to download the bluefire app, it said there was and issue with the adobe ID so i created one. It did not work.

So i went to my laptop and de-authorised the account and the re-authorised it with my adobe ID and now it wont let me open the ebook on my computer!  I get the message displayed above. I have contact the help chat which told me to come here.

Can anyone help? I cannot open the ebook now and i will need to access it for work soon

    This topic has been closed for replies.

    1 reply

    D
    defaultjz1fap0swp4s
    Participant
    February 3, 2021

    Solution
    Deauthorize the current user:

    Open Adobe Digital Editions.
    Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
    Choose Help > Authorize Adobe Digital Editions.
    Additional information
    This issue occurs when you have previously activated with an anonymous ID. The deauthorization process deactivates the anonymous ID and allows you to sign in.

    If you made any purchases with the anonymous ID, contact the eBook provider to reset the activation information. Then, redownload the purchase and it is tied to the currently activated ID.

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