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star_machinery
Participant
June 9, 2018
Question

Too many activations

  • June 9, 2018
  • 4 replies
  • 1432 views

Hello,

I am trying to activate my adobe ID on my new phone so that I can read e-books from my library. I get the error:

"Could not activate device

Your account has exceeded the maximum number of activations allowed"

I have already activated two other devices, but I should be able to use up to 6 (Adobe Digital Editions | FAQ).

Apparently I need to contact support to get my activations reset (E_ACT_TOO_MANY_ACTIVATIONS error in Adobe Digital Editions ), and my attempts to do so led me to these forums.

Is someone able to help me?

This topic has been closed for replies.

4 replies

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sarahr83974261
Participant
September 7, 2018

I'm having the same problem, has anyone got anywhere with this?

C
carold14949981
Participant
August 3, 2018

I have this same problem andit is so frustrating! All I need is to have a reset on the activation limit but it appears it cannot be done. So now I cannot download from the Cloud Library.

rcodurri
rcodurri
Participant
August 14, 2018

I have the same problem          

R
RajanNarayan
Participating Frequently
June 13, 2018

It has been a few years since I did this, but an online chat session with a Tech Support Officer help me. They just deauthorised the logins I wasn't using which opened up slots for new devices.

    T
    trinh_le
    Participant
    June 13, 2018

    Thanks Rajan.  Do you happen to remember how to get to chat with a Tech Support Officer?  Like I've mentioned above, I have also reached out to one of Adobe employees responding to threads on this forum regarding this but haven't heard back from him yet for 2-3 weeks. 

    R
    RajanNarayan
    Participating Frequently
    June 14, 2018

    The support portal offered it as an option, but it now just gives this community forum as the only option. Which is unfair seeing they still make money off Digital Editions via the click charge - each eBook download using an ACSM costs the merchant a fee. I'm sorry I can't help further!

      T
      trinh_le
      Participant
      June 11, 2018

      I've been seeking assistance for the same issue the last 3 weeks by posting on this forum and even reached out to an Adobe employee that assisted people w/ activation reset in this forum in the past, yet no response.  It seems to me like this forum is abandoned since I haven't seen any Adobe employee responding to new posts recently, and sadly, it's the only gateway Adobe provides customer service for this product.  It's quite frustrating.

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