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janiceg53858772
janiceg53858772
Participant
May 24, 2017
Question

Too Many Activations error

  • May 24, 2017
  • 1 reply
  • 225 views

Hi.  We currently have two readers and a PC attached to the account.  Old devices are long gone.  I know I am supposed to contact you to have the Activation counter reset but I seem to be caught in a support loop and I'm unsure how to open a support case.  Can you help?

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    1 reply

    janiceg53858772
    janiceg53858772Author
    Participant
    May 24, 2017

    I actually found out how to reset.  I was trying to work through Digital Editions on the Support page when in fact I needed the "Account Issues" tab and then Adobe ID and Sign in which allowed Chat support and they fixed my problem in a few minutes

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