Too many activations error - how to reset my account?

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I need my count reset please. I cannot find a way to submit a web case or get support.

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NanakyCorrect answer

Participating Frequently

Contact customer support for reset: https://helpx.adobe.com/de/contact.html?step=ZNA_id-signing_stillNeedHelp

marak37999179

Participant

When I try this link, it comes up in German or something that I don't understand and I see no way to translate to English. I have tried to get my activations reset before, but have had no luck. I thought a new Adobe identity might work, but still am unable to get my library loans onto my e-reader. If I deactivate a device, shouldn't I be able to use that activation again?

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NanakyCorrect answer

Participating Frequently

Contact customer support for reset: https://helpx.adobe.com/de/contact.html?step=ZNA_id-signing_stillNeedHelp

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beverlyv88453960Author

Participant

Thank you, I did. Chat with two techs and then forwarded to Supervisor but chat ended. Case # 0217123748. Do I just wait? I just need to have my activation count reset.

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Nanaky

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You wait for the answer. If get no answer contact customer support Kontaktaufnahme mit Kundendienst and ask for the case.

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