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cathyr90172641
Participant
January 22, 2016
Question

Too many activations on same device?

  • January 22, 2016
  • 1 reply
  • 600 views

I was having trouble downloading a file to my phone, and in trying to get it work, ended up with the E_ACT_TOO_MANY_ACTIVATIONS error. How is it possible to have too many activations on a single device? But more importantly, how can I get this reset so I can start using ADE again?

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1 reply

Nanaky
Nanaky
Participating Frequently
January 22, 2016

To reset the activation contact the customer support: https://helpx.adobe.com/de/contact.html?step=ADE_licensing-and-activation_stillNeedHelp

If you get the error only with one device. its seems a error with the reader itself. Should contact the support of the reader.

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    cathyr90172641Author
    Participant
    January 22, 2016

    Thanks for the link! I haven't tried logging in from a different device, but I'll try before I contact Adobe Help. My confusion is how I got "too many activations" by only trying to open the same file multiple times on a single device. I'd have thought that I would be able to open the file as many times as I like (even in rapid succession), so long as I didn't exceed the number of permitted devices.

    Nanaky
    Nanaky
    Participating Frequently
    January 25, 2016

    Yes its is, but in you case seems the activation not right set in the Device so you get the error.

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