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Participant
June 1, 2014
Question

TRIED TO RETURN MY BOOK, GOT ERROR RETURNING ITEM. E_LIC_CONNECTION_PROBLEM

  • June 1, 2014
  • 8 replies
  • 422 views

When trying to return my book to the library, I received an error stating there was an error returning item.License Server Communication Problem: E_LIC_CONNECTION_PROBLEM.  Can anyone help me with this??

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8 replies

September 11, 2014

Try Authorizing your PC with ADE ( under help in ADE ) you just need to enter user ID and a password ( same as the ones you use here if Adobe is selected on the first line)

Participant
June 2, 2014

seems to be working now!

Participating Frequently
June 2, 2014

Whoo, just tried again. Everything works for me now.

June 2, 2014

Interesting, I started having the identical problem about the time of the original post of this problem.

And it's the same message either when trying to return a book, or to download one. Even after uninstalling then RE-installing the software.

Participant
June 2, 2014

It's happening to me, too. Hope they fix it soon!

Participant
June 2, 2014

I'm having the same problem returning 2 books. Sounds like it's happening both ways, per debb1970's post. Need a fix urgently as 2 books I've been waiting months for from my holds list are now available, and must be checked out by midnight tomorrow. Due to library checkout limits I can't get them without clearing a couple of spots by returning the current 2. I don't fancy returning to the back of a 100+ holds queue! Thanks in advance for any help anyone can give....

Participant
June 2, 2014

I am having the same problem downloading books from my library.

Participating Frequently
June 2, 2014

Been having the same issue for the past hour. It was fine in the morning.